Indigitel requires that all phone lines bought on a 1st month free promo are to be held with the company for a duration of 6 months. If the client wishes to leave indigitel and abandon the line they can do so with no financial penalty. Any past due balances on the client account will be required to be paid.
INDIGITEL “THE COMPANY” IS A REGISTERED RESELLER OF CELL PHONE LINES AND SERVICE PLANS. THE COMPANY HAS RELATIONSHIPS WITH NETWORK CARRIERS “THE CARRIER” THAT ALLOW THE COMPANY TO OFFER THE FOLLOWING FEATURES TO THEIR CUSTOMERS “THE CLIENT”:
- COMPETITIVE RATES ON A VARIETY OF RATE PLANS
-UNLIMITED CALLING WITHIN CANADA AND SOME OPTIONS FOR CANADA TO USA
-LONG DISTANCE SAVER OPTIONS FOR INTERNATIONAL CALLS
-PLANS OFFERING FROM 20GB OF DATA TO 100GB OF SHAREABLE DATA PER LINE
-UNLIMITED PLANS AVAILABLE ON SELECT CARRIERS
-DAILY ROAM OPTIONS FOR TRAVELLING OUTSIDE OF CANADA
-KEEP YOUR CURRENT NUMBER OR GET A NEW NUMBER (YOU CHOOSE)
-DEVICES (IF AVAILABLE) TO BUY OUTRIGHT AT A DISCOUNTED RATE FROM REGULAR RETAIL PRICES
- A CREDIT CARD OR DEBIT CREDIT CARD IS REQUIRED TO SET UP CLIENT ACCOUNT WITH Indigitel
-ALL CUSTOMER SERVICE REQUESTS MUST GO THROUGH INdigitel DIRECTLY. Indigitel CAN BE REACHED BY THE FOLLOWING PHONE OR TEXT: 1-778-717-7895 EMAIL: SUPPORT@INDIGITEL. CA
- INDIGITEL IS NOT RESPONSIBLE FOR MONITORING YOUR DATA USAGE.
- IF INDIGITEL IS AWARE OF ANY LINES GOING OVER THEIR PURCHASED LIMIT AND INCURRING CHARGES OVER $50, THE COMPANY MAY PUT A DATA BLOCK ON THE LINE TO PROTECT THE CLIENT ACCOUNT. THE CLIENT WILL HAVE THE ABILITY TO PAY FOR THE OVERAGES TO HAVE THE DATA RESTORED.
ADDITIONAL CHARGES ARE EXPECTED TO BE PAID IN FULL BY THE CLIENT EACH MONTH INCLUDING BUT NOT LIMITED TO:
- VISUAL VOICE MAIL
- INTERNATIONAL LONG DISTANCE
- GOOGLE PLAY PURCHASES
- ROAMING
- 411 CALLS (Rates may vary by item type).
- INDIGITEL CHARGES $6 PER GB FOR DATA OVERAGES (ANYTHING OVER THE ALLOTTED DATA LIMIT ON YOUR CHOSEN RATE PLAN). THE CLIENT IS EXPECTED TO PAY OVERAGE CHARGES IN FULL EACH MONTH.
CALL FORWARDING: WHEN USED FOR LONG DISTANCE CALLS ARE NOT COVERED. REGULAR LONG DISTANCE RATES WILL APPLY, EVEN WITHIN CANADA.
ROAMING/TRAVEL: IF YOU WILL BE LEAVING CANADA AND TAKING YOUR PHONE WITH YOU, YOU WILL NEED TO CALL IN AHEAD OF TIME TO CONFIRM WHAT ROAMING FEATURES YOU HAVE BUILT INTO YOUR PLAN. PLEASE CALL A MINIMUM OF 1 WEEK IN ADVANCE IF AT ALL POSSIBLE. A ROAMING DEPOSIT WILL BE REQUIRED IN ORDER TO HAVE ACCESS TO ROAMING FEATURES WHILE YOU TRAVEL.
OVERDUE ACCOUNTS:-INDIGITEL WILL CONTACT YOU BY EMAIL AND TEXT WHEN PAYMENTS FOR BILLS ARE DECLINED, NSF OR UNPAID IMMEDIATELY AFTER MISSED PAYMENT ON DUE DATE. THE CLIENT WILL RECEIVE AMPLE NOTIFICATIONS TO ENSURE THEY ARE AWARE OF THESE MISSED PAYMENTS
-YOUR LINE REQUIRES A TOP UP EACH MONTH. ACTION MAY BE TAKEN ON YOUR ACCOUNT RESULTING IN LINE SUSPENSION OR DEACTIVATION.
-IF NO CONTACT IS MADE BY THE CLIENT, A FINAL SUSPENSION NOTICE WILL BE SENT BY EMAIL AND TEXT AND A PHONE CALL BY OUR ACCOUNTS RECEIVABLE DEPARTMENT WILL BE MADE TO THE ACCOUNT HOLDER TO ATTEMPT TO BRING THE ACCOUNT UP TO DATE.
-THE ACCOUNT WILL BE SENT TO COLLECTIONS AND THE LINE/S ON YOUR ACCOUNT REASSIGNED WITHIN 1 WEEK OF SUSPENSION.
ONCE THE CLIENT ACCOUNT IS SENT TO THE COLLECTIONS DEPARTMENT, THE ACCOUNT WILL BE UPDATED WITH TOTALS DUE AND ONE FINAL NOTICE PROVIDED TO THE CLIENT TO RESOLVE OUTSTANDING BALANCE AND TO INFORM THEM THAT THEIR PHONE NUMBER IS BEING REASSIGNED THAT DAY.
IF NO ARRANGEMENT IS MADE, THE CLIENT INFORMATION IS SUBMITTED TO THE CREDIT BUREAU AT 25 DAYS.
If the client would like to request a refund or make a dispute, they can call the company accounting department at +1 778-718-4736 or email to support@indigitel.ca to submit a request.
Refund requests will be handled within 5-10 business days and only refunded to the payment method that initially paid for the purchase.
WE RECOMMEND 30 DAYS NOTICE FOR CANCELLATION OF SERVICE.
ALL CANCELLATION NOTICES MUST BE IN WRITING BY EMAIL TO SUPPORT@INDIGITEL.CA and COME FROM THE EMAIL ON client ACCOUNT .
IF THE CLIENT WOULD LIKE TO CANCEL THEIR SERVICE WITH Indigitel, THE COMPANY WILL REQUESTS 30 DAYS NOTICE ASSUMING THERE ARE NO SIGNED AGREEMENTS IN PLACE THAT PREVENT EARLY TERMINATION.
THERE WILL BE NO REFUNDS TO THE CLIENT FOR PREVIOUS FEES PAID.
IF THE CLIENT WOULD LIKE TO CANCEL THEIR SERVICE WITH Indigitel AND HAVE ANY AGREEMENTS IN PLACE FOR PURCHASES OR PAYMENT PLANS, ALL BALANCES OWING TO indigitel WILL BE REQUIRED TO BE PAID BEFORE A PHONE NUMBER CAN BE RELEASED.
ClIENT IS RESPONSIBLE FOR ANY AND ALL CHARGES THAT ARE INCURRED ON THEIR LINE/S AND THESE CHARGES MAY APPEAR AFTER THE ACCOUNT HAS BEEN CLOSED AS THE COMPANY BILLS FOR USAGE AFTER THE REPORT IS RECEIVED FROM THE CARRIER AND REVIEWED FOR BILLING TO THE CLIENT.
IF ACCOUNT IS CANCELLED AFTER SHIPPING (WITHIN 15 days of PURCHASE) or IMMEDIATELY AFTER ACTIVATION (which ever occurs first), NO REFUND WILL BE ISSUED FOR FIRST PAYMENT AS THE FUNDS ARE DIRECTED TO OUR ADMINISTRATION FEES.
Indigitel accepts the following payment methods:
Credit Card – All accounts set up with credit card payments will be scheduled for automatic payment. If the customer needs to change their credit card on file, they may do so by calling into our billing team at +1 778-718-4736 or requesting a payment link for an outstanding invoice and the new credit card information can be uploaded to their file from there. Any credit cards that need to be removed from the file, please send an email with the last 4 digits of the credit card to support@indigitel.ca and make the request.
Debit Credit Card / Prepaid Credit Card - All accounts set up with debit credit card or prepaid credit card payments will be scheduled for automatic payment via our stripe payment system. If the customer needs to change their credit card on file, they may do so by calling into our billing team at +1 778-718-4736 or requesting a payment link for an outstanding invoice and the new credit card information can be uploaded to their file from there. Any credit cards that need to be removed from the file, please send an email with the last 4 digits of the credit card to support@indigitel.ca and make the request.
All invoices on indigitel accounts are due upon receipt and are subject to a $5 late payment fee if unpaid on the date of release. indigitel offers a day grace period to ensure the customer has time to view their bill and raise any questions or concerns.